Bad Customer Service (Hotel)

vivien November 13, 2011
Students watch a video that shows the patronizing attitude of a Hotel Manager towards clients and employees. You can donwload the video and the task HERE.  I have obtained the video from youtube.

Level: Low intermediate and higher.  Some of the questions can be answered by observing the body language of the actors, others require an intermediate understanding of oral English.
Materials:
Student's Handout. To download it, see link above

  • Student Handout
  • Teacher Handout (same as student's but contains answers) 
  • 4 minute long video
The video and the handouts can be  downloaded from this site:  HERE.
You can also  view the video online, underneath