Bad service at a phone shop

Aim:  Students watch the video and reflect on the bad manners of the shop assistant. 
This is a good occasion to reflect on class and accent.
The follow up might be a complain letter. 

See and download  materials  HERE
Materials include Pre-viewing, While viewing and Post Viewing tasks 
You can download the VIDEO from this page HERE

You will need:

• The video below 
• The Student's tasks 
• The teacher pack     

See and download  materials  HERE